SHIPPING & RETURNS

SHIPPING POLICY

At Urban Looks, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy below to understand how we manage order dispatch and delivery:

Order Dispatch: Online orders are processed and dispatched within three working days.
Delivery Times: Delivery times vary based on location, holidays, and any unforeseen delays with our carriers. We strive to keep you informed in the event of any unexpected delays.
Shipping Costs: Shipping costs are estimated at checkout, providing transparency on all charges.
Free Delivery: We offer free delivery on orders over GBP 50 within the UK, so you can enjoy our products with even greater value.

Thank you for shopping with Urban Looks!

RETURN & EXCHANGE POLICY

At Urban Looks, we want you to be satisfied with your purchase. Our return policy provides you with a 28-day window from the date of receipt to return items for a full refund. Please review the conditions below to ensure a smooth return process:

Eligibility for Return:
- Items must be unworn, in their original packaging, and have all tags attached.
- Please include the original receipt or order confirmation as proof of purchase with the return.
Refund Process for Online Purchases:
- Refunds for online purchases will be processed back to your original payment method within 3-5 working days after receiving the returned item.
Refund Process for In-Store Purchases:
- In-store purchases can be returned directly to the store with a receipt for an immediate refund.
Non-Returnable Items:
- Personalized, made-to-order products, and accessories are non-returnable unless they are faulty.

Thank you for choosing Urban Looks. Please reach out if you need any assistance with your return.